What to look at checkout?

To ensure that your packaged is properly delivered, please ensure that your address information at checkout is correct and all the relevant information are included. Unfortunately we cannot issue a refund or change address information once package has left our warehouse.



What happens if the shipment has not been successful?

If you have not received the item within 15 days, email us at and we will check the shipment information for you. The tracking number should be on your receipt as well and you can track your order by downloading the app Shop. If we found out that there are any errors on your shipment, only the cost of the item will be automatically refunded to the card used for purchasing. 



How long does the order can be fulfilled?

Delivery may take up to 1-3 weeks if you live outside of Canada or United States. For customers that live in Canada or United States, orders can be fulfilled within 1-7 days depending on volume of orders. Some orders may take up to 5-9 days for orders to be processed if there are some issues with shipping addresses. Process is delayed is most likely due to an address or payment processing error, which the customer will be notified or contacted immediately. An email confirmation will be sent once the order is dispatched and fulfilled.




There will be few delivery options to choose from once you finalized your order.

Standard Shipping within Canada may cost between $9.99-$14.99

Express Shipping within Canada may cost between $11.99-$16.99

Standard Shipping within United States may cost between $11.99-$16.99

Express Shipping within Canada may cost between $13.99-$21.99

Shipping outside of Canada and United States may receive a charge of between $20-$90 (USD) shipping, this is applied during the checkout process. 




Please note Merraqi does not cover import liabilities that may be applied by the government of the destination country. Merraqi will not accept any responsibility for customs delays, duties or taxes that may apply in the destination country. You can read more about our policy in our sales terms and conditions. Merraqi is not responsible if customers are not notified by their country’s postal authority that items are awaiting payment of customs duties and taxes. Shipping charges are also non refundable.